FAQ

Common Questions

When will my order arrive?
All orders ship free. You can expect delivery within 6–11 business days. Every order includes tracking so you can follow your package every step of the way.

What if something doesn’t fit?
No worries—we make returns easy. You have 30 days from delivery to return your item for a full refund. Want a different size? We also offer exchanges at no extra cost.

How do I choose the right size?
Most of our items fit true to size. If you’re between sizes, we recommend sizing up for a more relaxed fit or down for a more fitted look. Still unsure? Just email us—we’re happy to help.

Is it safe to shop here?
Absolutely. All payments are processed through secure, encrypted systems. We accept all major credit cards.

What’s the best way to contact you?
Email us at info@nilville.com . We reply within 24 hours, Monday through Saturday.