Terms of service

By shopping at Nilville, operated by Nilville, you agree to the following terms.

Who We Are

“We,” “us,” and “our” refer to Nilville / Nilville.
“You” refers to anyone using our website, whether browsing or making a purchase.

When These Terms Apply

These terms apply to all use of our website, including browsing, creating an account, and placing orders.

Placing an Order

When you complete checkout, you enter into a purchase agreement with us.
You agree to provide accurate and complete information.

We reserve the right to cancel orders in cases of errors, suspected fraud, or stock availability issues.

Pricing

All prices are listed in USD.
While we do our best to ensure accuracy, we may correct pricing errors if they occur.
The final price shown at checkout is the amount you will be charged.

Cancellations & Returns

You may cancel your order within 30 days of receiving it, without needing to provide a reason.

Returned items must be unused and in original condition.
For full details, please refer to our Refund Policy.

Your Responsibilities

Return shipping costs are the customer’s responsibility, unless:

  • The item is defective
  • The wrong item was sent

Refunds are processed within 10 days after we receive and inspect the return.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Opened hygiene items
  • Digital products once delivery has started

Product Quality

We ensure that all products match their descriptions and meet reasonable quality standards.
If something isn’t right, you are entitled to a repair, replacement, or refund under applicable consumer laws.

Delivery Timeline

We aim to deliver all orders within 30 days.
If this is not possible, we will notify you and offer the option to cancel for a full refund.

For more details, please see our Shipping Policy.

Payment

All payments are securely processed at checkout using encrypted systems.

Issues or Complaints

If you experience any issues, please contact us at info@nilville.com within 7 days of noticing the problem.

We aim to respond within 30 days and resolve all concerns fairly.

Legal Information

These terms are governed by the laws of United States.
Any disputes will be handled by Dutch courts, without affecting your local consumer rights.

Company Information

  • Store: Nilville
  • Email: info@nilville.com
  • Phone: +19177645399
  • Address: 5716 Myrtle Ave, Suite 2, Queens, NY 11385, United States
  • Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (New York, GMT-5)