Privacy policy

This Privacy Policy explains how Nilville, operated by Nilville, collects, uses, and protects your personal information when you visit or make a purchase from our online store.

1. Information We Collect

To provide and improve our services, we collect the following types of information:

  • Contact details: name, email address, phone number, and shipping address
  • Payment information: processed securely through our trusted payment providers
  • Account data: login credentials if you create an account
  • Order history: records of purchases and transactions
  • Device information: IP address, browser type, operating system, and referral source
  • Usage data: browsing behavior such as pages visited and time spent on the site

2. How We Collect Your Information

We collect information through:

  • Direct interactions (placing orders, creating accounts, or contacting us)
  • Cookies and similar tracking technologies
  • Trusted third parties such as Shopify, payment gateways, and analytics providers

3. How We Use Your Information

Your data helps us to:

  • Process and deliver your orders
  • Update you on orders and provide support
  • Personalize your shopping experience
  • Send promotional emails (only with your consent)
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations

4. Sharing Your Information

We respect your privacy and do not sell your personal data. We only share information with:

  • Our e-commerce platform (Shopify)
  • Secure payment processors
  • Shipping partners for order delivery
  • Analytics providers to improve our website
  • Legal authorities when required by law

5. Third-Party Links

Our website may include links to external sites. Nilville is not responsible for the privacy practices of these websites, and we encourage you to review their policies.

6. Data Security & Retention

We use industry-standard security measures, including SSL encryption, to protect your information. While no system is completely secure, we take all reasonable steps to safeguard your data.

Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing
  • Request a copy of your data

To exercise your rights, contact us at info@nilville.com.

8. Cookies

We use cookies to improve your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.

9. Children’s Privacy

Nilville does not knowingly collect personal data from individuals under the age of 18. If such data is identified, it will be removed promptly.

10. International Data Transfers

Your information may be processed in countries outside your own. We ensure appropriate safeguards are in place to protect your data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We recommend reviewing this page periodically.

Contact Details

  • Store: Nilville
  • Email: info@nilville.com
  • Phone: +19177645399
  • Address: 5716 Myrtle Ave, Suite 2, Queens, NY 11385, United States
  • Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (New York, GMT-5)